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Frequently asked questions

What services does VIP Turkey Transfer offer?

VIP Turkey Transfer offers luxurious and reliable transportation services to and from Istanbul Airport, as well as daily rental services with professional drivers for your convenience.

How do I book a transfer with VIP Turkey Transfer?

Booking with VIP Turkey Transfer is easy! You can book directly through our website by filling out the online booking form, or you can contact us via email at [email protected] or WhatsApp at +90 552 500 55 20 to make a reservation.

What types of vehicles does VIP Turkey Transfer provide?

We offer a fleet of modern and well-maintained vehicles, including luxury sedans, spacious SUVs, and comfortable vans, to suit your transportation needs.

Are your drivers professional and licensed?

Yes, all of our drivers are experienced professionals who are fully licensed and undergo rigorous training to ensure the highest level of safety and customer service.

Are your prices per vehicle or per person?

Our prices are per vehicle, not per person. Whether you're traveling alone or with a group, the price remains the same for the entire vehicle.

Can I cancel or modify my booking?

Yes, you can cancel or modify your booking free of charge up to 24 hours before the scheduled pickup time. Simply contact us via email or WhatsApp to make changes to your reservation.

Is your Service Private?

Yes, our service is private and exclusively for you and your companions. You will not share the vehicle with other passengers unless requested.

If I will stay in Airbnb or Address in Istanbul instead of Hotel?

Of Course, Our transfer service is available from/to Hotels, Airbnb and Special Address.

What payment methods do you accept?

We accept various payment methods, including credit/debit cards, bank transfers, and cash payments in Turkish Lira or major foreign currencies.

Do you offer special discounts or promotions?

Yes, we occasionally offer special discounts and promotions for our valued customers. Be sure to check our website or follow us on social media for the latest deals.

Can I request additional services, such as a tour guide or special amenities in the vehicle?

Absolutely! We strive to accommodate all of our customers' needs and preferences. Simply let us know your requirements when making your booking, and we will do our best to fulfill them.

How can I contact VIP Turkey Transfer for further assistance?

If you have any other questions or require further assistance, please don't hesitate to contact our customer service team via email at [email protected] or WhatsApp at +90 552 500 55 20. We're here to help!

Will you meet us at any time of day?

Yes, we provide a 24-hour service. We will meet you at any time of day, and there will be no extra charge for unsocial hours.

How early do I need to book my vehicle?

We recommend booking your vehicle as early as possible to ensure availability, especially during peak travel seasons. However, we can often accommodate last-minute bookings depending on availability.

How easy is it to book a car with you?

Booking a car with VIP Turkey Transfer is quick and easy. Simply choose your desired vehicle and service, provide your details and preferences, and we'll take care of the rest!

Can I make a booking on the Phone or WhatsApp instead of Online?

Yes, you can make a booking over the phone, via WhatsApp, or through email if you prefer not to book online.

I have completed a booking form, will you confirm the booking?

Yes, once we receive your booking form, we will promptly confirm your reservation via email or your preferred communication method.

Do I have to pay in EUR only?

While we accept payments in EUR, we also accept other major currencies such as USD, GBP, and TRY (Turkish Lira).

Can I smoke in the car?

No, smoking is strictly prohibited in all of our vehicles to ensure the comfort and safety of all passengers.

How do I meet the Driver or Meeting & Greeting Staff?

Your driver or meeting & greeting staff will be waiting for you at the designated meeting point, typically the arrival hall at the airport or the lobby of your hotel. They will be holding a sign with your name for easy identification.

What if my flight is delayed? Will I be charged extra?

We understand that flight delays happen, and there will be no extra charge for delays of up to one hour. If your flight is delayed for more than one hour, please contact us as soon as possible to rearrange your pickup time.

How Can I Cancel my Booking? What is the Refund Policy?

You can cancel your booking by contacting us via phone, WhatsApp, or email. Please refer to our refund policy on our website for information on cancellations and refunds.

What happens if my flight is cancelled?

If your flight is cancelled, please contact us immediately to inform us of the situation. We will work with you to reschedule your transfer or arrange a refund according to our cancellation policy.

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